Associate Officer - ICT Job Circular 2025 Bangladesh for Action Aid Bangladesh

ICT Job in Cox's Bazar  

Duty Station: Cox’s Bazar
Contract Duration: Up to December 2025 (with possible extension)
Salary & Benefits:
Monthly Gross Salary: BDT 52,890
Mobile & Internet Allowance
Medical Benefits
Group Life Insurance
Professional Development Opportunities

ICT Job Circular 2025 Bangladesh 

The Associate Officer – ICT will provide technical support and maintenance for ICT systems at the Cox’s Bazar office. The role ensures the smooth operation of IT hardware, networks, and software applications, offering technical assistance to staff and supporting field operations.

This position requires independent problem-solving, communication, and analytical skills to maintain an effective ICT infrastructure in a fast-paced humanitarian environment.

ICT Job Key Responsibilities

System Administration & IT Support

🔹 Manage Microsoft 365 administration (Office 365, MS Teams, OneDrive, Outlook, SharePoint).
🔹 Provide desk-to-desk IT support for office users.
🔹 Troubleshoot and maintain laptops, desktops, printers, and attendance systems.
🔹 Offer remote and field-level IT support for camp-based users and external staff.
🔹 Assist in ERP system support and troubleshooting.

Network & Security Management

🔹 Configure, troubleshoot, and maintain LAN, WAN, and Mikrotik network systems.
🔹 Monitor and maintain wireless routers, access points, and internet connectivity.
🔹 Set up and maintain CCTV/IP camera systems for security monitoring.
🔹 Support network printers and multifunctional printer configurations.

Infrastructure & Audio-Visual Support

🔹 Manage audio-video conferencing systems, ensuring seamless virtual meetings.
🔹 Provide hardware/software installation and testing to align with ICT standards.
🔹 Support network maintenance and data security protocols.

ICT Job Qualifications & Experience

Education:

• B.Sc. in Computer Science and Engineering / EEE / Diploma will be preferred.

  • Minimum 2-year(s) experience.

  • The applicants should have experience in the following areas:

  • Network Engineer/ Support Engineer

Experience 

Ensure the smooth running of all IT systems, including anti-virus software, and multifunction printer

services, and ensure the security of data from internal and external unauthorized access.

• Maintain and troubleshoot all network and computer-related issues.

• Knowledge of network and hardware troubleshooting and ability to provide all kinds of technicalsupport.

• Knowledge of the Installation of the operating system.

• Conduct electrical safety checks on computer equipment.

• Monitor performance and manage parameters to provide fast responses to front-end users.

• Provide technical support for both hardware and software issues of our users.

• Network troubleshooting, network maintenance, and network cabling.

• Integrate and configure computer networking for best performance.

• Assist in implementing LAN/WAN/Internet/Intranet connectivity for remote locations and 

design systems for those locations to maintain the entire Internet/intranet from a central point.

• Knowledge of Microsoft 365/ Office 365 (MS Outlook, Skype for business, MS Teams, OneDrive,

Yammer).

• Assists staff with the installation, configuration, and ongoing usability of desktop and laptop computers,

peripheral equipment, and software within established standards and guidelines.

• Troubleshoot and repair hardware, operating systems, and applications.

• Works with IT vendor support contacts to resolve technical problems with desktop computing and laptop

computing equipment and software.

• Interact with numerous computer platforms in a multi-layered client-server environment.

• Ensure desktop and laptop computers interconnect seamlessly with diverse systems including associated

validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

• Trains and orients staff on day-to-day use of hardware and software.

• Works with the procurement team to purchase hardware and software for new staff.

• Assesses functional needs to determine specifications for purchases.

• Orders and receives computer/IT Accessories supplies.

• Maintaining LAN/WAN records and, as appropriate cable.

• Maintain IT asset register.

• Provide overall administrative support.

User Support (Cox's Bazar Office, Teknaf Office & Camp)

• Provide client support and technical issue resolution via E-Mail, phone, and another electronic medium.

• Configure software to connect to AAB online application servers.

• Provide training to staff in the use of systems and applications as related to Internet and AAB IT resources.

• Obtain a general understanding of OS and application operations related to company-offered services.

• Identify and correct or advise, on operational issues in client computer systems.

• Perform the creation of new accounts using company-provided software tools.

• Individual User restriction on Software installation.

• Individual User configuration licensed Windows 10 & Office 365 as per AAI guidelines

ICT Job Skills 

• IT Support, Computer Hardware troubleshooting, and servicing. Software installation, configuration, and

troubleshooting skills are mandatory.

• Operating System (Windows): Windows 10, 11, Windows 2012, Active Directory, DHCP, MikroTik router

management skill.

• Application: Microsoft Office 365, Microsoft One Drive, and Microsoft Teams knowledge skills are

mandatory.

• CCTV / IP camera installation knowledge and troubleshooting experience required.

• Wireless Networking / Wireless Access Point/ Wireless Router installation, troubleshooting, problem-solving knowledge.

 Networking Skills

• Designing and implementing Networks (LAN, MAN, WAN, VPN) Using the Windows platform.

• Active Directory services. ▪ Dynamic Host Configuration Protocol (DHCP) server.

• Domain Name System (DNS).

• MikroTik Device Knowledge will be an added advantage.

• Cloud Computing Knowledge will be an added advantage

Action Aid Bangladesh Career

• Submit your updated CV & cover letter through [Insert Application Portal].
• Ensure your full name matches your official ID/NID when applying.
• Applications must be in English.
• Only shortlisted candidates will be contacted for interviews.

💡 At ActionAid Bangladesh, we believe in empowering communities through technology.

Join us and be a part of meaningful change!

ICT Job Bangladesh For NGO 

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