If you are seeking a stable and rewarding career with ample opportunities for growth in the development sector, the International Rescue Committee - IRC has published UN vacancy openings in Bangladesh. They are looking for dynamic and promising individuals for the immediate appointment to the position of Senior IT Infrastructure Manager on a contractual basis.
Overview
Job Id: req49284
Location: Cox's Bazar
Country: Bangladesh
Category: Operations & Administration Support
Employee Category Fixed Term
Job Type: Full Time
Work Arrangement: In-person
Open To Expatriates: No
Currency: United States Dollar
Compensation: Monthly
Senior IT Infrastructure Manager Job 2024 IRC, Cox's Bazar
Founded in 1933, the International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.
The IRC has been present in Bangladesh since 2017 and obtained registration with the NGOAB in March 2018. Since the IRC obtained registration in March 2018, it has moved quickly to expand its integrated emergency health and protection response through both direct and partner-based programming focused on primary healthcare, women’s protection and empowerment, sexual and reproductive health, gender-based violence and child protection. Through 2018, the IRC’s response strategy will primarily target Rohingya refugees in Cox’s Bazar, while meeting the significant needs in both refugee and host populations, as already existing vulnerabilities are compounded with cyclical monsoon and cyclone seasons that impose additional threats to the lives and protection of those refugees as well as vulnerable host populations. IRC will grow over time its geographic coverage within Cox bazar and to other parts of the country, thus expand its’ networks and partnerships around emergency preparedness and response work, reach beyond the Rohingya refugees, also targeting the vulnerable host groups in Cox Bazar and other parts of Bangladesh.
Senior IT Infrastructure Manager Job Role
The Senior IT Infrastructure Manager is responsible for managing and maintaining the IT infrastructure of Bangladesh RSC. In close collaboration with Country IT team & IRC IT Engineering teams, and in alignment with the donor, NIST and IRC IT and information security standards, its responsibilities would include systems administration, network administration, identity and access management, incident response and management, security compliance, backup and disaster recovery, risk management, and documentations & reporting. This position reports to the Technology and Information Security Coordinator.
Senior IT Infrastructure Manager Job Responsibilities
- System Administration. In close collaboration with IRC Systems Engineering, install, configure, and manage the RSC’s servers, operating systems, and software applications. This involves ensuring that the systems are properly secured, patched, and updated to protect against vulnerabilities and threats.
- Network Administration. In close collaboration with IRC Network Engineering, manage the RSC's network infrastructure, including routers, switches, firewalls, and network protocols. The role includes configuring and monitoring network devices, implementing security measures such as access controls and intrusion detection systems, and ensuring network performance and availability.
- Identity and Access Management. Manage user accounts, permissions, and access rights to various RSC IT resources. This includes implementing strong authentication mechanisms, enforcing password policies, and controlling access to sensitive data and systems.
- Incident Response and Management. In close coordination with IRC Global Information Security, identify and respond to security incidents. This involves monitoring systems for signs of unauthorized access or malicious activities, investigating security breaches, and implementing measures to prevent similar incidents in the future.
- Security Compliance. In close coordination with IRC Global Information Security, ensure that the RSC IT infrastructure aligns with NIST security standards and guidelines. This includes conducting regular security assessments, vulnerability scans, and penetration testing. The role will also assist in developing and implementing security policies, procedures, and controls to address compliance requirements.
- Backup and Disaster Recovery. Responsible for implementing backup solutions to protect data and systems from loss or damage. This involves establishing backup schedules, verifying backup integrity, and periodically testing disaster recovery plans to ensure business continuity in the event of a system failure or disaster.
- Risk Management. Assess and mitigate risks related to the IT infrastructure. This includes identifying potential vulnerabilities, evaluating the impact of security threats, and implementing appropriate safeguards to minimize risk exposure.
- Documentation and Reporting. Maintain comprehensive documentation of the IT infrastructure, including configurations, procedures, and incident reports. This includes providing regular reports on the status of the infrastructure, security incidents, and compliance measures to RSC management and relevant stakeholders.
- IT Asset and Service Acquisition and Management. Provide support in IT budgeting, initiating IT equipment acquisition and participating in bid analysis for acquiring RSC IT assets and services based on IRC and donor guidelines. Responsibilities also include maintaining hardware and software records and managing its assignments including timely handover of equipment required by roving staff for domestic and international emergency missions. The role also ensures close oversight of IT service contracts, equipment warranties and software maintenance agreements.
- Software and Hardware Support: In partnership with IRC Global Service Desk and relevant engineering teams, ensure provision of support to end users in installing, configuring, and troubleshooting software applications and hardware devices. This can include providing guidance on software usage, resolving compatibility issues, and diagnosing hardware problems.
- I&C Guidelines – ensure that RSC regional office, sub-offices and field offices have systems in place to ensure compliance with IT related requirements in the Integrity and Compliance Guidelines. Responsible for tracking data and consolidating data received from sub-offices into one RSC report.
Senior IT Infrastructure Manager Key Working Relationships:
Position Reports to: Technology and Information Security Coordinator
- Internal: All RSC Bangladesh staff, RSC Asia IT Support teams, IRC Global IT System Network Engineering, Regional IT, and relevant global IT Teams
- External: Refugee Processing Center, IT vendors in close coordination with Global Supply Chain team
Senior IT Infrastructure Manager Job Qualifications:
Education Qualification
- Minimum Graduation in engineering or technology.
Experience:
- Minimum 6 years of previous experience in IT infrastructure management, system administration, or network administration is highly valuable.
- Experience with IT service management frameworks like ITIL is beneficial.
- Familiarity with compliance requirements and regulations related to IT infrastructure, such as GDPR, HIPAA, or Section 889
Technical Skills
- Proficiency in Windows desktop and server operating systems.
- Knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), and network administration.
- Experience with virtualization technologies, such as VMware or Hyper-V.
- Familiarity with cloud computing platforms, such as AWS, Azure, or Google Cloud.
- Understanding of backup and disaster recovery solutions.
- Proficiency in server and infrastructure management tools.
- Security Knowledge
Security Knowledge:
- Understanding of cyber security principles and best practices.
- Knowledge of security frameworks, such as NIST, ISO 27001, or CIS Controls.
- Experience in implementing security measures, such as access controls, encryption, and intrusion detection systems.
Troubleshooting and Problem-Solving:
- Strong analytical and problem-solving skills to identify and resolve complex technical issues.
- Ability to diagnose and troubleshoot hardware, software, and network problems.
- Experience in root cause analysis and incident response.
Communication and Collaboration:
- Excellent verbal and written communication skills to interact with end users, colleagues, and management effectively.
- Ability to explain technical concepts to non-technical individuals.
- Collaboration skills to work with cross-functional teams and stakeholders.
- Strategic thinker with excellent interpersonal, communication, leadership and negotiation skills.
Certifications:
- Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Administrator Associate can enhance your profile and validate your skills.
Language Preference:
- Strong communication skills in both: Bengali & English.
- Familiarity with Chittagonian language is preferable.
IRC Job Vacancy 2024, Cox's Bazar
Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
Working Environment IRC, Cox's Bazar :
The position is based in Refugee Resettlement Program (RSC) Cox’s Bazar Office. The position may require both domestic and international travels to support delivery of USRAP processing within Bangladesh and throughout Asia. A valid passport and the ability to acquire US and other visas, as necessary, is a requirement.
International Rescue Committee
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
IRC recruitment process
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
IRC Job Cox's Bazar Address
Old sayeman heritage road, Cox's Bazar 4700
IRC Bangladesh Career, Cox's Bazar
**Local applicants and women are strongly encouraged to apply**
Senior IT Infrastructure Manager
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