Help Desk Engineer |  ZTE Corporation

ZTE is looking for energetic and promising person for immediate appointment for Help Desk Engineer position on a contractual basis and invites applications from Bangladeshi Nationals.

Overview

• Job Name: Help Desk Engineer
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• Company name: ZTE
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• Total Vacancy: 4
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• Job Location: Dhaka
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• Salary : Negotiable 

• Experience: At least 2years

Duties

• Work in Service Operation Center (SOC) in 7*24 day/night shift and responsible for Customer Complaint (CC) Handling

• Create and follow CC cases by creating and tracing tickets in tool system.

• Assign CC to NPO, NOC Back Office or SOC technical team according to process.

• Check the quality of CC tickets handled by other teams and correct/improve the quality with guidance of SOC manager.

• Submit daily/weekly/monthly CC reports to management and customer

• Escalate the status of CC ticket when it almost breached.

Requirements 

Education

• Bachelor in Engineering (BEngg)

Experience

• At least 2 years

• The applicants should have experience in the following business area(s):
• Telecommunication, Technical Infrastructure

Additional Requirements 

• More than 2 years experience in FO (Front Office) or HelpDesk or other relevant work.

• Basic knowledge of Telecommunication fields like Core Network and Wireless Network.

• Understand workflows and processes.

• Excellent written and verbal communication in English and interpersonal skills.
• Good skill with Office software etc

About ZTE

Global Leading Provider of Integrated Information and Communication Technology Solutions With innovative technologies and product solutions, ZTE serves global telecom operators, government and enterprise customers, and consumers. Covering more than 160 countries and regions, ZTE serves over 1/4 people worldwide, and is committed to achieving a bright future of connectivity and trust everywhere.

How To Apply

Address:

Delta Life Tower, 5th Floor, Plot-37, Road-45&90, Gulshan North Circle-2, Dhaka-1212.

 Application link: https://www.zte.com.cn/global/